Warranty

Warranty & Remote Support

Warranty coverage varies by product model, component, order terms, and supplied warranty document. The final quotation, invoice, warranty card, and product manual are the controlling references for each order.

What We Support

• Model manuals, setup checklists, product-use guidance, and maintenance guidance.
• Remote troubleshooting by photos, videos, order information, and issue description.
• Warranty case review and next-step guidance according to the confirmed order terms.

Typical Warranty Exclusions

• Improper installation, incorrect electrical supply, or work not performed by qualified local professionals.
• Misuse, neglect, poor maintenance, unauthorized modification, or accidental damage.
• Shipping damage not reported promptly with evidence.
• Normal wear, consumables, water-care issues, and cosmetic marks after delivery acceptance.

How to Submit a Claim

Email or message us with your order number, product model, serial number if available, photos/videos, and a clear description of the issue. We aim to respond within 1 business day and guide the next step remotely.

Important Service Boundary

Valora provides manuals, videos, remote guidance, and online support. We do not promise onsite repair or local trade services. Local electrical, construction, moving, and installation work should be arranged by the buyer.

Questions before ordering? Read the Warranty FAQ or contact us.